We stand behind our umbrellas with a generous warranty and service policy.
RAIN UMBRELLA WARRANTY
1 Year No Hassle Frame Warranty
All of the umbrellas in our retail collection are covered by a 1 Year No Hassle Frame Warranty, meaning if your umbrella frame breaks in the first year, we will repair or replace it at no charge to you. We will not ask you to send the product back to us, we will simply ask for some photos of the damage and proof of purchase. Please note that this warranty only covers damage to the functional operation of the frame of the umbrella. Our warranty does not cover regular wear and tear or cosmetic issues (e.g. scratches or rust) and it does not cover obvious mis-use/abuse (e.g. bent or broken shafts). It also does not cover sewing, since that is easy and inexpensive for you to repair at home, either with a needle and thread or a local seamstress. If one of the tips on the ribs of your umbrella comes unsewn, we can send you a replacement tip that can easily be sewn on like a button on clothing.
Lifetime Service Guarantee
All of the umbrellas in our retail collection also come with our Lifetime Service Guarantee. If your product is beyond the warranty period, we will continue to provide repair parts at no charge whenever possible (e.g. tips, caps, etc.) so you can repair your product at home. If the breakage is not easily repairable (like a broken rib or shaft), we will offer a replacement umbrella at 10% off the full retail price of the product. There is a limit of 1 replacement purchase for each original purchase.
PATIO UMBRELLA WARRANTY
Please check the individual product pages for their frame and fabric warranty time period. If no warranty time period is listed, then the product is warrantied for manufacturer’s defects only. Our warranty does not cover regular wear and tear or cosmetic issues (e.g. scratches, stains, etc) and it does not cover obvious mis-use/abuse. If your patio umbrella is beyond the warranty period, but you would still like to repair it, replacement fabric covers, parts and/or frames can be purchased from us. Please get in touch with us for pricing!
Please get in touch with us here to see if your umbrella would be covered under warranty.