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Warranty

 

PATIO UMBRELLA WARRANTY

We’ve done our homework, tested our products, and we are confident our products are high quality and exceed the industry standard.  We stand behind our products with a strong warranty policy.

The fabric warranty covers colourfastness (fading) for the length of time noted on the product page.  Sewing is not covered (unless it was something that was noticed right away) since that is usually a result of regular wear and tear over time and is easily repaired with a needle and thread or by a local seamstress. 

For the frame, we offer a one year warranty that covers damage to the functional operation of the umbrella during regular/everyday use.  It does not cover regular wear and tear or cosmetic issues (e.g scratches or chips).

If it is beyond the warranty period, but you would still like to repair it, you can buy replacement parts from us.  Please get in touch with us for pricing!

Please also read our Patio Umbrella Care guide.

RAIN UMBRELLA WARRANTY

We’ve done our homework, tested our products, and we are confident our products are high quality and exceed the industry standard.  We stand behind our products with a one year warranty on the frame.  The warranty covers damage to the functional operation of the umbrella during regular/everyday use.  It does not cover regular wear and tear or cosmetic issues (e.g scratches or chips).  If you have lost a tip, please let us know and we will send replacements that you can easily sew on with a needle and thread.

Please get in touch with us here to see if you have a warranty claim.

Please also read our Rain Umbrella Care guide.