Warranty

We have done our homework, tested our products, and we are confident that our products are of exceptional quality and exceed the industry standard.  In our usual “cheeky” style, we have opted to do things a little differently than the norm:  we have chosen an honest and simple policy that is straightforward and easy to understand.   

We know that many of our competitors offer warranties that are for a long period of time and seem impressive on the surface, but we ask that you dig into the details of their policy before you buy.  You’ll quickly find that it is often complicated to figure out what is actually covered and what is not.  Often the warranty is very limited on what it offers in actual practice, and when the warranty lacks comprehensive coverage, they also frequently do not have replacement parts where frames and fabric can easily be purchased.   

What do we cover for PATIO UMBRELLAS and BASES?

What we offer here at Cheeky Umbrella is a one year warranty on all our patio umbrella FRAMES and BASES.  This means that if your umbrella frame or base breaks within one year from the date of purchase, FOR WHATEVER REASON AT ALL (yes, you read that correctly!) we will repair, replace, or offer a credit for the broken umbrella frame or base at no charge.  Beyond the warranty period, we have replacement parts, frames or fabric that are easily available for purchase. 

For umbrella FABRICS, the warranty covers colour-fastness (fading) for the length of time noted on each of the product pages.  Sewing/stitching is covered when any defects are noticed and reported promptly upon receipt of goods.  For any sewing and/or stitching concerns due to regular wear and tear over time, we suggest getting in touch with us for a quick evaluation to see if the issue can be easily repaired with a needle and thread by your local seamstress, or if it is indeed time for the purchase of new replacement covers. 

Please also read our Patio Umbrella Care guide.

What do we cover for RAIN UMBRELLAS?

What we offer here at Cheeky Umbrella is a one year warranty on all our rain umbrella FRAMES.  This means that if your umbrella frame breaks within one year from the date of purchase, FOR WHATEVER REASON AT ALL (yes, you read that correctly!) we will repair, replace, or offer a credit for the broken umbrella at no charge.  

Umbrella FABRICS and SEWING is covered when any defects are noticed and reported promptly upon receipt of goods.  For any sewing and/or stitching concerns due to regular wear and tear over time, we suggest getting in touch with us for a quick evaluation to see if the issue can be easily repaired with a needle and thread by your local seamstress (such as a lost tip which we can send you to sew on), or if it is indeed time for the purchase of a replacement. 

Please also read our Rain Umbrella Care guide.

Get in touch with us here to see if you have a warranty claim.