Warranty
We have done our homework, tested our products, and we are confident that our products are of exceptional quality and exceed the industry standard. In our usual “cheeky” style, we have opted to do things a little differently than the norm: we have chosen a policy that is straightforward and simple. No vague wording, fine print or runaround to make a claim. We will respond quickly and get your umbrellas back up and running as soon as possible.
CHEEKY 2-YEAR DAMAGE PROTECTION PROMISE
6 month warranty + 50% off replacement parts for up to 2 years
How does it work?
0-6 months: Manufacturing defects and product failures under normal use are 100% covered for 6 months from purchase.
6-24 months: For up to two years from purchase, customers receive 50% off replacement parts for their umbrella, including canopies and applicable frame components.
The protection period is measured from the original date of purchase on the Invoice.
At Cheeky’s discretion, an approved claim may be resolved by:
- Supplying a replacement part
- Replacing the entire affected umbrella
- Providing the applicable replacement credit
Replacement products and parts may be supplied in the closest available colour, size, frame or shape. Limit of 1 claim per umbrella.
What damage qualifies for the Protection Promise?
Unexpected breakage or damage to the frame, structure, canopy or base occurring during normal, intended use and with proper installation and anchoring.
Our Protection Promise does not cover damage caused by:
- Extreme weather
- Normal wear and tear (e.g. cosmetic wear, staining, scratches/chips, mildew, etc)
- Exposure to high heat (e.g. too close to patio heaters or putting the canopies in a dryer)
- Misuse or abuse
- Vandalism
- Vehicles, equipment or other external objects
- Improper installation/anchoring.
- Improper cleaning
Who pays the shipping cost for the replacement parts?
If the damage is covered under the warranty and is within the first six months, Cheeky will pay the shipping cost for the replacement parts. After six months or for replacements that do not qualify for the warranty, the customer will pay the shipping cost for the replacement parts.
What does this mean?
This means that under normal use with proper installation, if your umbrella or base has an unfortunate accident and breaks within the first 6 month period, we will repair or replace the broken/damaged part at no charge. In months 7-24, Cheeky will provide a 50% credit toward the replacement cost of the affected part. The customer is responsible for the remaining 50% and applicable shipping costs.
What about damage after 2 years?
Replacement parts, frames and fabric canopies are available for purchase at full price.
FABRIC COLOURFASTNESS GUARANTEE - PATIO UMBRELLAS ONLY
The warranty period depends on the type fabric and guarantees colour-fastness (no fading) for the length of time noted on each of the product pages.
HOW DO I AVOID DAMAGE TO MY UMBRELLAS AND BASES?
Please read our Patio Umbrella Care guide and our Rain Umbrella Care guide to get some guidance on maintenance and care.
HOW DO I MAKE A CLAIM?
Simply email us at info@cheekyumbrella.com with a description of the problem and photos showing which you have and the damage it has. We will get back to you as quickly as we can with a plan for getting your umbrellas back up and running as soon as possible.
Please also read our Patio Umbrella Care guide and our Rain Umbrella Care guide to get some guidance on maintenance and care.